Bugs are very common and vBulletin 5 is a mess.A thriving online community makes all the difference between a high-performing customer experience team and a lackluster one. There is a steep learning curve and it does not work out of the box. Some of the default templates are too retro looking in 2020, a simple modern interface is lacking. They are familiar as it has been here for a long time. For the end user, the whole forum is simple and secure to use. The moderation tools are amazing and easy to use. It has ability to create different sub forums, categories in a one click manner which are easy to navigate. It has been the standard for a while and a lot of other platforms were built on it likeliness.
It is an amazing piece of software and has been here for like forever. My first encounter with vBulletin was back in 2010. Users are able to ask for information get answers rapidly by us and the community hence increasing value and trustworthiness.
And it works to create our own forum within our organisation. The front-end is more user friendly than the back-end.Ĭomments: vBulletin 4 has been our forum software since the past year or so. It is also quite limited with customisation, as you have to go to third parties for particular add-ons that you would expect to be more straight forward. It's very dated and with people being more used to using social media for communities, it isn't desirable for users. It was possible to have our company branding and some customisation. It is a good forum platform and has a serious, established feel to it. As a moderator, the platform solves some issues that are created through the social media approach, but users just aren't happy with it.
I feel platforms like vBulletin may have had their day unless they become more similar to social media platforms. We now changed to a different community platform that is more like social media. Comments: We really appreciated this platform for a while, but our users started requesting something more modern and real-time.
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